Arivaan

Legal

Refund & Cancellation Policy

We keep this simple: subscriptions can be cancelled at any time and stay active until the end of the paid period, accidental renewals are refundable if their credits are untouched, and a failed generation always returns its credits to your wallet automatically.

Last updated 4 August 2026

What this policy covers

This Refund & Cancellation Policy explains when payments made to ArivaanAI ("we", "us", "our", operating from Whitefield, ITPL Main Road, Bengaluru – 560066, Karnataka, India) are refundable, how to cancel a subscription, and how to raise a refund request. It applies to subscription plans (Pro and Max) and one-time credit top-up packs purchased on arivaanai.com, and forms part of our Terms of Service.

Payments are processed by Razorpay. We never store your full card, UPI, or bank details; refunds are always issued to the original payment method through the payment processor.

Cancelling a subscription

You can cancel your subscription at any time from your account settings (Account → Billing) or by writing to [email protected] from your registered email address.

  • Cancellation takes effect at the end of the current billing period — you keep your plan benefits and remaining plan credits until then.
  • No further renewal charges are made after you cancel.
  • We do not offer pro-rata refunds for the unused remainder of a billing period once it has started, except as described below or where required by applicable law.

Automatic renewals charged in error

Subscriptions renew automatically, and renewal reminders are sent to your registered email before each cycle. If a renewal was charged that you did not intend to keep, contact us within 7 days of the renewal charge.

  • If no credits from the renewed cycle have been consumed, we will cancel the cycle and refund the renewal payment in full.
  • If credits from the renewed cycle have been partially consumed, we may at our discretion refund the unused portion or offer an equivalent credit adjustment.
  • Requests made more than 7 days after the renewal charge are handled case by case and are not guaranteed.

One-time credit top-up packs

Credit top-ups are one-time purchases added to your shared credit wallet. Because credits are a consumable digital good delivered immediately, they are treated differently from subscriptions.

  • A top-up pack is refundable in full if none of its credits have been consumed and you request the refund within 48 hours of purchase.
  • Once any credits from a top-up have been consumed, the top-up is non-refundable, except where required by applicable law.
  • Credits have no cash value, are non-transferable, and cannot be exchanged for money except as described in this policy.

Failed generations never cost you credits

Every AI request reserves credits first and only settles them after the work succeeds. If a generation fails — a provider outage, a timeout, an interrupted stream — the reservation is released automatically and the credits return to your wallet. This happens at the ledger level without you needing to ask.

If you believe a failed request was still charged, write to us with the approximate time and the app you were using; the ledger keeps a full per-request history and we will correct any discrepancy.

Duplicate, failed, or unauthorized charges

  • Duplicate payments for the same order are refunded in full once verified.
  • Payments that were debited but did not result in a subscription or credits (for example, a payment stuck in processing) are automatically reversed by the payment processor; if the reversal has not appeared within 7 business days, contact us with the payment reference.
  • If you believe a charge was unauthorized, contact us immediately at [email protected] and your bank or payment provider. We cooperate fully with payment-processor investigations.

How to request a refund

Write to [email protected] from your registered email, or use the contact form at arivaanai.com/contact, with the subject "Refund request".

  • Include the invoice or payment reference (it looks like ARV-000123 and appears in your billing history under Account → Billing), the date of the charge, and a short description of the issue.
  • We acknowledge refund requests within 2 business days and resolve most within 7 business days.
  • Approved refunds are issued to the original payment method via Razorpay and typically appear in 5–7 business days depending on your bank; for Indian customers, a GST credit note is issued where applicable.

Your statutory rights, and changes to this policy

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including the Consumer Protection Act, 2019 (India) and its E-Commerce Rules.

We may update this policy from time to time. The "Last updated" date above reflects the current version; material changes will be notified by email or an in-product notice before they apply to you. The version in force at the time of your purchase governs that purchase.

Questions about these policies? Contact us.